It is almost a norm to go to any home affairs department in South Africa and expect to get poor service. It's a sad reality that we find ourselves faced with in our beloved country.
I remember at some point l visited a home affairs office in Springs . At any given time only two people were working. Eventually when I left nearly 2 hours later the queues were nearly out the door & all seating was full with people also standing.
There were a few staff behind the counters chatting but no much work being done. You would think with the volume of people that go through your doors on a daily basis that the department would be more efficient in trying to get the job done.
Everyone was more interested in going on lunch and disappearing into the back office where the counters are less.
One lady recently took to Twitter complaining about the poor service that she received from a home affairs office. 👇🏿
A lot of people responded and engaged on the post, a lot sympathyzed with the lady as they could relate to what she was going through. Others turned the whole matter into a political situation and blamed the ruling party for all this mess.
Citizens trying to access vital services are always told computers are often offline, queues are long, and offices are short-staffed. The situation is just too hectic and people are beginning to get frustrated.
A lot of comments were shared on social media after this post was made as you will see below in the comments box.
What's your take on this situation?
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