Sign in
Download Opera News App



Makro Springfield GM recalls devastation after July unrest

Sue-Anne Jones, general manager of Durban's Springfield Makro, was distraught when she got entry to her business 48 hours after it was robbed and partly set on fire on July 11. Jones and her colleagues strode through dirty aisles, the store's sprinkler systems activated. "You cannot fathom the carnage; it was horrific. Because they set the business on fire, the sprinkler system activated, wetting everything and contaminating all fixtures and buildings. It took three to four weeks for us to remove everything."

Kwanele Zondi during the preparations for Makro Springfield's reopening in Durban.

While food, electronics, and booze were all targeted by thieves, Jones noted that one area remained undisturbed – the cat food aisle. "It had been lightly plundered; all of the dog and cat food remained. As a result, we contacted the SPCA and gave approximately R400,000 worth of pet food to eight different SPCAs around KZN." After the initial shock dissipated, Jones said that they shifted their attention to protecting the job security of her employees.

"We divided our personnel into three teams; some traveled to Cornubia, some to Amanzimtoti, and I sent a team to Springfield to help with cleaning." She never questioned that Marko Springfield would reopen; the only question was how long the renovations would take.

"I never doubted that we would recover and rebuild. Springfield has the most foot traffic of any Makros in the nation, making us one of the most lucrative enterprises in the country. We were the number one sale's shop in the nation before to being robbed, and there was no question that we would reopen as a result of our strong performance."

The silver lining, she said, was that after four months of closure, they had a fresh new shop equipped with cutting-edge technology. The business has been remodeled to be more environmentally friendly, which means that power and water use will be reduced, hence lowering the carbon footprint. According to her workers, the individuals responsible for looting the business were sorry and overwhelmed with sorrow.

See the source image

"Many of my employees are from the neighboring towns, and they tell me that people are upset about what occurred here since this business is the lifeblood of this neighborhood. Numerous members of my staff have been with me for more than a decade. We are like family, and we can't wait till December 13 to see what we have to give."


Makro Springfield GM recalls devastation after July unrest (

Content created and supplied by: The_Inspector (via Opera News )

Springfield Makro Sue-Anne Jones


Load app to read more comments