Press Release: 24 January 2022 for Immediate Release
Cash send customers are being urged to switch to bank accounts in order to avoid payment delays associated with COVID-19 grant reconsiderations.
Reconsiderations for the COVID-19 SRD Grant have been delayed by SASSA. If an applicant believes the decision to refuse his or her application was erroneous and that he or she meets the criteria for the grant, he or she must request a reconsideration of the decision. It is critical to make clear to applicants that the award is only available to those residents who have no other source of financial assistance. Support that has already been obtained will not be "topped up" using this service.
Reconsideration requests from rejected clients are subject to a means test. As a result, the banks must confirm whether or not the applicant receives any additional financial assistance. Reconsiderations are taking longer than expected since banks are taking longer than expected to complete services such as means testing. We're doing everything in our power to get this issue resolved as quickly as possible. Affected customers should exercise patient and restraint as the resolution of this process is expedited, according to Executive Manager: Grants Administration Dianne Dunkerley.
The COVID-19 SRD Grant candidates who choose the cash send option as a payment method are recommended to switch to either their personal bank accounts or the Post Office in order to expedite the payment of the grants. Because the banks provide this service and SASSA is still finalizing its contracts with them, the option to submit payment in cash is not yet available. Our previous contracts were terminated when the grant ended, so we had a procurement procedure to begin over. Unfortunately, the contracting process has been severely delayed as a result of this entire process," said Dunkerley. However, SASSA is occupied with the delays.
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