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SASSA Apologises To SRD R350 Grant Recipients

As millions prepare to collect their social grants, the SA Social Security Agency (Sassa) has apologised to grant recipients who are unable to withdraw funds at regular pay points.

Sassa announced earlier this month that beneficiaries will no longer receive payments at SA Post Office (Sapo) branches due to "cash challenges" that prevent people from collecting their social grants at cash pay points such as the post office.

Paseka Letsatsi, a spokesperson for Sassa, acknowledged that the change may cause issues, but advised affected clients to seek alternative means of accessing their funds.

"R350 social relief of distress grant recipients are advised to bring their ID document and cellphone number registered when they first applied, as the OTP will be sent to that number to be able to withdraw their grant," he said.

Beneficiaries will still be able to withdraw funds from supermarkets using their gold Sassa cards, according to Letsatsi.

Where can I pick up my grant?

You can pick up your grant at any Pick n Pay, Boxer, Shoprite, Checkers, or USave location.

Sassa recommends that those who receive the R350 grant select this payment option when applying.

Those who chose to receive their funds from Sapo branches should go to and select the option to collect the grant from one of the supermarkets.

"Clients who have an uncollected Covid-19 SRD grant of R350 credit at Sapo/Postbank can pick it up at any of the retail outlets," Sassa said.

How will I be compensated?

Letsatsi told TimesLIVE that applicants who do not select a payment method or provide banking details that fail verification will be given an account within the Postbank environment.

"When going to collect the grant, the beneficiary must have the mobile phone used to register the application with him/her as well as his/her identity document." The one-time pin (OTP) will be sent to the registered phone number once the ID number is entered into the system at the cashier's till. Once this is accepted, the cash will be released.

How do I change my payment method?

Letsatsi urged all beneficiaries to switch their payment method to their personal bank account, claiming that this is the quickest and safest way to receive the grant.

Anyone experiencing difficulties changing the payment method or updating the cellphone number should contact the Sassa help desk at 0800 60 10 11 or send an email to [email protected]

Applicants must manage the grant entirely online and must not visit Sassa offices for assistance.

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Letsats Paseka Letsatsi SA Social Security Agency SASSA Sassa


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