The main purpose of a Sales Assistant is to provide excellent customer service by ensuring that the hospitality drivers are in place and thereby optimizing sales. If you feel that you have what it takes to fill the shoes. To contribute to the success of the store through providing relevant, accurate information to customers, resolving customer queries to the best of your abilities ensuring that customers are always satisfied.
Manage the cash desk, assist with orders, exchanges and refunds the business’s loyalty program, goods returned and liaise with the relevant departments provide cashback on returned goods record all transactions. Ensure minimal customer complaint, the speed and reliability of service to customers warrant compliance with till policies and procedures, acquiescence with all internal control procedures delivery high level of the various services of the store: welcome point, loyalty card.
Have an exceptional relationship with our customers, efficiency in the department to minimize customer waiting time all processes enhance the quality of service offered to customers
Qualifications should be Grade 12 or Equivalent 1 - 2 years retail experience computer literate communication skills fluent in English (any other language would be beneficial).
Be involved in stock control and management, assisting shoppers to find the goods and products they are looking for. Being responsible for processing cash and card payments, Stocking shelves with merchandise. Answering queries from customers. Reporting discrepancies and problems to the supervisor, giving advice and guidance on product selection to customers.
Contribute to the success of the company through excellent customer service act as a host or hostess to customers who visit the business premises provide information about the products and services of the business through various channels resolve customer queries, advise customers on the various processes in the business ensure that customers are happy.
Balancing cash registers with receipts. Dealing with customer refunds, Keeping the store tidy and clean, includes hovering and mopping. Responsible for dealing with customer complaints. Working within established guidelines, particularly with brands. Attaching price tags to merchandise on the shop floor. Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards. Receiving and storing the delivery of large amounts of stock, keeping up to date with special promotions, and putting up displays.
Key responsibilities Outstanding customer care skills, the ability to interact and communicate with customers, a genuine willingness to be "of service". Accurate and efficient till operation skills - an excellent record of over’s or under. A high standard of work on the sales floor, dedication in maintaining quality standards housekeeping standards, willingness to take initiative if a job needs to be done. A very good record of attendance and punctuality. Willingness to consistently apply Refinery values & policies and procedures in all aspects of your work.
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